Full Contact Information

Contact Us to Book a River Cruise

General Inquiries

Do you have questions about booking your river cruise? We want to help. Find our contact information here, including online forms or phone numbers, making it easy for you to reach an American Queen Steamboat Company cruise specialist. We strive to answer your questions and make planning your river cruise easy and straight forward. How can we help you today?


For reservations and booking support, please call (888) 749-5280, fill out the contact form, or email [email protected].

Guest Relations

If you are presently onboard or have previously sailed with us, and wish to speak to someone in guest relations or customer service, please email [email protected].

Human Resources

If you wish to speak to someone in Human Resources, please email: [email protected]

Office Hours

Monday through Friday 8:00 AM to 9:00 PM (EST) 
Saturday and Sunday 9:00 AM to 7:00 PM (EST)

Please note: The office and reservations call center will be closed in observance of the following holidays: New Years Day (January 1), Independence Day (July 4), Thanksgiving (November 28), and Christmas (December 25). The office and reservations call center will close early (3:00 PM EST) on the following days: November 27, December 24, and December 31. 

Mailing Address

American Queen Steamboat Operating Company
222 Pearl Street
New Albany, IN 47150


If you have any questions about this Privacy Policy, please contact us at [email protected]. If you would like to be removed from our marketing database, please send your email address, mailing address and most recent form of marketing material you received to [email protected].

Fill out our contact form.